1
Hello and welcome to I Want Energy community! We are glad you have joined us. This guide
provides specific information to help you understand your products and the installation process.
WHO ARE WE
Our mission 2
The team 2
PROCESS
Timeline 3
Installation process- what to expect 4
Meter change over process explained 5
Solar credits explained 6
What is Formbay 7
PRODUCT
Solar Panel 7
Inverter 8
Smart metering 8
Racking 9
RESOURCES
Metering system instructions 10
Faults and Cleaning service 10
Contact details 11
2
WHO ARE WE:
Our mission
I Want Energy (IWE) offers a broad range of reliable renewable energy products. Since 2005, we have
provided superior service to our customers and assist them in achieving their energy goals. Our team
combines many years of experience and our commitment to excellence has earned us the reputation
as the best Tasmanian renewable energy provider.
The team
Rob Manson - Owner/Managing Director
Rob has an extensive history in the electrical wholesaling and contracting
industry. In the early 2000s Rob saw the opportunity and benefits offered by
renewable energy: in 2004 he founded I Want Energy. Rob is also one of the
founders of Tas Renewable Energy Alliance, an organisation that has been
created to ensure quality outcomes for Tasmanian installers and consumers of
renewable energy.
Alex Johnstone - Designer
Alex Johnstone has worked in the solar industry for over 7 years. He is
extremely passionate about renewable energy and reducing our carbon
footprint. Alex is our go-to person for customized solutions for customers.
Terry Lucas - Designer
Terry has been designing solar systems for customers for over 10 years. Terry
is in this industry to pursue his passion for working with people and finding
the perfect fit for each customer’s needs.
Deanne Moore - Office Administration
Deanne has worked in customer service and administration for over 15 years
and joined our company because she is passionate about renewable energy
for future generations.
3
YOUR PRODUCTS
Below are list of your products that IWE will be installing. There is more detailed information on
these products further into the welcome pack.
Solar Panels: REC 275w
Inverter: Fronius Primo 5
Smart meter: Fronius smart meter 63A-1
Monitoring portal: Solar Web ( set up instruct on pg
PROCESS
For you:
Now that you have signed your agreement with IWE the next steps are:
● Please read the information in this booklet.
● Read the IWE Terms & Conditions provided in your contract.
● We will email you with a proposed installation date. The typical lead time for
installation is four weeks from receipt of deposit.
● Ensure any work you have agreed to complete at your home is done prior to the
installation date.
● Please complete monitoring registration prior to installation ( pg 9)
Typical timeline from acceptance to connection:
Day 1 - Acceptance - Sign contract and pay your 50% deposit
Day 1 - Connection application submitted to TasNetworks by IWE
Day 2 - Installation date booked and confirmation email sent by IWE to you
4
Between day 21-28 - Installation completed, tested and switched off until your meter is changed
Day 28 - Electrical Works Request (EWR) application submitted by IWE and STC (Formbay)
signature required from you (see page 7)
Day 35 - Final payment to be made by you within 7 days of installation
Between Day 42-56 - Meter change over by Metering Dynamics and system is switched on
Day 58 - System handover (appointment with IWE if required)
*Please note the above timeline is a guide only and may be subject to change.
Installation process - what to expect
Upon your acceptance of the contract and payment of a 50% deposit, IWE will submit a
connection application to TasNetworks on your behalf.
Installation:
Installers usually arrive between 8-9am. Please be available at this time to go through your
installation. There will also be a form required to sign on the day for the STC rebate.
Upon completion, our installers will give you a brief run through on how your system works and
will require your WiFi network name for your modem and password (or for you to log on on
their behalf) to set up the monitoring and remote diagnosis functions.
**As per your terms and conditions, payment is required of your remaining balance
within 7 days of the I Want Energy solar installation.**
Waiting for the other guys:
The day we complete the installation we submit an electrical work request (EWR) to TasNetworks,
the second half of the meter change request . TasNetworks will pass on the EWR to your retailer,
Aurora Energy, who will then contact you seeking permission to enter your property and turn off
your power supply when the new meter is installed.
Once you have granted permission to Aurora, they will raise a work order asking a separate
company, Metering Dynamics, to install your new meter. You will then be contacted by a
Metering Dynamics representative to book an appointment. We are unable to give a lead time for
5
this as Metering Dynamics are independent of us, but this typically takes about six weeks. Your
solar energy system will not work until the meter change over has been completed.
Connection:
When your meter has been changed over, you will be able to turn your system on and start
enjoying your solar energy!
Should you choose, we can arrange for one of our helpful staff to come to you and show you how
to turn your system on and run through any monitoring systems you have for your solar energy
system. To arrange this, email our office support@iwantenergy.com.au as soon as you have been
contacted and have your date of meter change over.
Meter change over
*****IMPORTANT PLEASE READ******
I Want Energy arranges most of the paperwork for your installation but there are some things we
cannot do for you.
● IWE submits to TasNetworks the first half of the request for your meter change over prior
to installation.
● On the day of installation IWE will submit an EWR, the second half of your meter change
request to TasNetworks
From there Aurora receive a notification from TasNetworks. Aurora will contact you to obtain
permission to enter your property, PLEASE make sure you respond to this. If you do
not give permission your meter will not be changed over and your system cannot be turned on.
Once permission has been gained, a company called Metering Dynamics will contact you
directly to organise the meter change over. The current lead time is about six weeks
but may vary and is out of our control.
Once your meter has been changed over you can turn your system on or contact us to assist.
Aurora will charge for the change over, this will appear on your next bill and is not included in
your proposal. Please see https://www.auroraenergy.com.au/your-home for pricing.
6
Small Scale Technology Certificates (STC’s) also known as Solar Credits
The Renewable Energy Target (RET) is an Australian Government scheme designed to reduce
emissions of greenhouse gases in the electricity sector from coal and gas fired power stations
and encourage the additional generation of electricity from sustainable and renewable sources
such as large-scale hydropower facilities and wind farms, and small-scale solar hot water and
solar rooftop panels.
The Renewable Energy Target works by allowing renewable energy generators to create
certificates for every megawatt hour of power they generate:
● large-scale renewable power stations create large-scale generation certificates, and
● the owners of small-scale renewable systems create small-scale technology certificates.
These certificates are purchased by electricity retailers (who supply electricity to households and
businesses) and submitted to the Clean Energy Regulator to meet the retailers' legal obligations
under the Renewable Energy Target. This creates a market in certificates that provides financial
incentives to both large-scale renewable energy power stations and the owners of small-scale
renewable energy systems.
Under the Small-Scale Renewable Energy Scheme, eligible small-scale renewable energy
systems are entitled to a number of small-scale technology certificates (STCs). The number of
certificates that can be created per system is based on its geographical location, installation date
and the amount of electricity in megawatt hours (MWh) that is:
● generated by the small-scale solar panel, wind or hydro system over one or five years, or
a single maximum deeming period, or
● displaced by the solar water heater or heat pump over its lifetime of up to 10 years.
As a guide, one certificate is equal to one megawatt hour of eligible renewable electricity either
generated or displaced by the system. Further information can be found on:
http://www.cleanenergyregulator.gov.au/RET/About-the-Renewable-Energy-Target
7
What is Formbay?
As your solar energy retailer, we request your authority to assign the small-scale technology
certificates (STCs) to IWE. This enables us to create and own the certificates, which we sell to
provide you a discount on the system price. You can see your small-scale technology certificates
discount on your proposal and on your invoice under STC.
Formbay is an online platform used to create the certificates that allows agents, retailers and
installers to process STCs efficiently without the need for paper.
Your installer will arrange for you to sign your STC assignment electronically on the day of
installation.
PRODUCTS
Solar panels
REC
Founded in Norway in 1996, REC has grown to become the largest European brand of solar
panels. With around 26 million panels produced and a dependable warranty, REC has solid
foundations and a bright future in the solar industry.
Your solar panel: REC PEAK ENERGY, 295w
The REC Website (link below)
https://recgroup.com/en/products/rec-peak-energy-family-home?parent=81&type=product has all
the information you will need on your Solar panels, it includes info about the company and
provides a data sheet if required for your panels and warranty information.
8
LG
LG panels, and especially the NeON range have specific technical advantages, which can result
in better performance, and overall more electricity output by solar systems powered by our
panels, compared with other standard panels.
Your solar panel: LG NeON R (60 cell) 350w, 360w or 365w
The LG website (link below) has all the information you will need on your inverter, it includes
info about the company and provides a data sheet if required for your inverter and warranty
information https://www.lgenergy.com.au/downloads
Opal Solar
Opal Solar is a premium product made by Tier 1 manufacturer on the basis of the local support,
independent quality control, independent factory acceptance testing and technical support in
Australia. Opal Solar is locally supported through Solar Juice Pty Ltd.
Your Solar panel: QSA 60 Cell 275w
Information http://opalsolar.com.au/
Your Fronius products:
For 25 years, Fronius has been providing quality technologies and solutions for controlling
and monitoring clean, sustainable solar energy. Fronius also pride themselves on providing
the best solution to the three core requirements of any solar system; Flexibility, Uptime and
Optimisation, both in the products and services.
Your inverter: Fronius Primo 3, 4, 5, 6 or Fronius Symo 5, or 6.
Your smart meter: Fronius smart meter 63A-1, 50KA-3 or 63A-3
The Fronius website (link below) has all the information you will need on your inverter, it
includes info about the company and provides a data sheet if required for your inverter and
warranty information. https://www.fronius.com/en/photovoltaics/products. Warranties need to be
registered by the customer through Solar web.
9
Sungrow inverter
Sungrow Power has been manufacturing inverters since 1997. In 2014 Sungrow shipped the
second highest volume of inverters globally and are at the forefront of new technology in the
solar industry.
Your inverter: Sungrow SG5KTL, SG6KTL or SG5KTL
Warranty Information: https://www.sungrowpower.com.au/warranty.html
Racking
With its genesis in Australia and footprint across the world, Clenergy has grown from being a
boutique solar solutions provider in to a passionate, globally renowned renewable energy
company with nearly 400 employees and offices around four continents.
Clenergy’s products and services have become synonymous with quality and innovation,
delivering a wide range of solutions to the industry. Our mounting systems are industry
benchmarks, our large scale inverters are leading edge. The service at Clenergy is renowned
as being friendly, reliable and professional.
Your racking: Clenergy mounting systems
http://www.clenergy.com.au/Products/Mounting-Systems-PV-ezRack
Warranty promise from clenergy:
Clenergy (Xiamen) Technology Co., Ltd. warrants to the original purchaser ("Purchaser") of
product(s) that it manufactures ("Product") at the original installation site that the Product shall
be free from defects in material and workmanship for a period of ten (10) years, except for the
anodised finish, which finish shall be free from visible peeling, or cracking or chalking under
normal atmospheric conditions for a period of five (5) years, from the earlier of 1) the date the
installation of the Product is completed, or 2) 30 days after the purchase of the Product by
the original Purchaser ("Finish Warranty").
10
MONITORING PORTAL INSTRUCTION:
Solar Web
Fronius Solar web is a tool that provides you with an overview of all the current and
archive data for your solar energy system.
Instructions:
▢ Got to https://www.solarweb.com/Account/RegisterUser
▢ Fill out your details and then click SAVE at the top of the screen
▢ An email will be sent to you from solar web with next steps
▢ When the installers are at your home they will run you through how Solar web works.
▢ Once completed please email support@iwantenergy.com.au with your username we will
then invite you to see your entire system through the solar web portal and become part of
our IWE community!!
SolarEdge
SolarEdge advanced monitoring tracks the performance of each of the panels in your
system at all times, bringing you updates on your system performance anytime,
anywhere.
Instructions:
▢ Your installer will set up your SolarEdge monitoring portal with a generic log in
▢ Once completed within typically 2 business days our office will send you an invitation with
your own login details via email
▢ From there you will be able to monitor your system, if you would like help with your
monitoring system or have any questions at all please do not hesitate to contact us.
11
FAULTS AND CLEANING SERVICES
If you have any concerns about your system please contact I Want Energy straight away on
03 62347009
We also offer a cleaning, service and one page report. If you would like to contact us we will be
able to provide a price prior to booking.
CONTACT DETAILS
I Want Energy
5 Orchard Road, Moonah TAS 7009
Phone: 036234 7009
Email: support@iwantenergy.com.au
Website: www.iwantenergy.com.au
Thank you for choosing I Want Energy
